Privacy Notice
This notice explains how Darkelogix, Inc. handles personal information collected through darkelogix.ai, buyer support interactions, and product evaluation requests.
1) Information we collect
- Contact details you submit through forms or email, such as name, email, phone number, company, and role.
- Commercial information related to purchases, subscriptions, support requests, or evaluation requests.
- Technical and usage information needed to operate the site, maintain security, and understand aggregate site usage.
2) How we use information
- To respond to briefing, evaluation, security, or support requests.
- To provide purchased software, fulfillment instructions, support, and account-related communications.
- To improve the website, documentation, and commercial workflows.
- To protect the site, users, and Darkelogix from fraud, abuse, or misuse.
3) Payments and merchant-of-record processing
For eligible self-serve online transactions, checkout and payment processing may be handled by Paddle.com as Merchant of Record. In those cases, Paddle processes payment information, taxes, and billing data according to Paddle's own policies and legal obligations.
4) Information sharing
We share personal information only as needed to operate the site, process transactions, provide support, comply with law, or protect rights and security. This can include service providers, payment processors or merchant-of-record providers, hosting providers, and professional advisers bound by confidentiality or legal obligations.
5) Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, satisfy legal or accounting requirements, resolve disputes, and enforce agreements.
6) Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No system can guarantee absolute security.
7) Your choices
You may contact us to request access, correction, or deletion of personal information, subject to applicable law and legitimate business recordkeeping requirements.
8) Contact
Privacy questions can be sent to info@darkelogix.com.